Appointments
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
In an attempt to see as many sick patients as possible, each day has time blocked on the schedule for appointments for sick patients. Please feel free to call first thing each morning if your pet is ill and you are trying to secure one of these appointed blocks.
Patient Arrival
For your protection and that of others, all dogs must be on a leash and properly controlled while in the lobby area or exam rooms. If you do not have a leash, one will be provided for you. All cats, exotics, and pocket pets must be presented in an appropriate carrier or on a leash. Cardboard carriers are available for sale. Please notify the front desk upon arrival if one is needed for purchase.
Missed Appointments
Please call at least 24 hours in advance if you are unable to keep an appointment. The doctor's time has been reserved especially for you, and other clients who want that appointment slot for their pets are told it is unavailable. After hours you can leave a message on our voicemail if you need to cancel or reschedule. Your account may be charged an appropriate office fee for missed appointments.
Prescription Refills
Please call to request medication refills at least 48 hours in advance. This gives the doctor time to authorize the refill and have it prepared and waiting for you to pick up. After hours you may leave prescription refill requests in our voicemail.
Prescription Drug Policy
Animal Medical Center can only prescribe 7 days or less of controlled substances or drugs of concern to comply with new Virginia regulations. If your pet is prescribed a pain or anxiety medication, contact us to discuss options. We can provide a written prescription to a local pharmacy or fulfill through our online pharmacy.
Drop-Off Appointments
For your convenience, "drop-off" appointments may be available. A "drop-off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours, after signing a treatment authorization form.
Usually we will ask you to drop-off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed your pet's examination, he or she will give you a call to go over the diagnosis, treatment, and to give you instructions.
There is a small hospitalization charge for drop-off appointments requiring diagnostics and/or medication administration.
For the safety of all pets in our care and the staff members who handle them, we require that all vaccinations be up to date and proof provided. Even though we make every effort to make our patients feel comfortable during visits, some pets may be a little uneasy about new people, new surroundings and other animals.
Payment Policy
We require full payment at the time that services are rendered. For your convenience we accept Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks. We will need your social security number or driver's license number if you are paying by personal check. We do NOT offer a payment plan. Returned checks will incur a fee.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
In an attempt to see as many sick patients as possible, each day has time blocked on the schedule for appointments for sick patients. Please feel free to call first thing each morning if your pet is ill and you are trying to secure one of these appointed blocks.
Patient Arrival
For your protection and that of others, all dogs must be on a leash and properly controlled while in the lobby area or exam rooms. If you do not have a leash, one will be provided for you. All cats, exotics, and pocket pets must be presented in an appropriate carrier or on a leash. Cardboard carriers are available for sale. Please notify the front desk upon arrival if one is needed for purchase.
Missed Appointments
Please call at least 24 hours in advance if you are unable to keep an appointment. The doctor's time has been reserved especially for you, and other clients who want that appointment slot for their pets are told it is unavailable. After hours you can leave a message on our voicemail if you need to cancel or reschedule. Your account may be charged an appropriate office fee for missed appointments.
Prescription Refills
Please call to request medication refills at least 48 hours in advance. This gives the doctor time to authorize the refill and have it prepared and waiting for you to pick up. After hours you may leave prescription refill requests in our voicemail.
Prescription Drug Policy
Animal Medical Center can only prescribe 7 days or less of controlled substances or drugs of concern to comply with new Virginia regulations. If your pet is prescribed a pain or anxiety medication, contact us to discuss options. We can provide a written prescription to a local pharmacy or fulfill through our online pharmacy.
Drop-Off Appointments
For your convenience, "drop-off" appointments may be available. A "drop-off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours, after signing a treatment authorization form.
Usually we will ask you to drop-off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed your pet's examination, he or she will give you a call to go over the diagnosis, treatment, and to give you instructions.
There is a small hospitalization charge for drop-off appointments requiring diagnostics and/or medication administration.
For the safety of all pets in our care and the staff members who handle them, we require that all vaccinations be up to date and proof provided. Even though we make every effort to make our patients feel comfortable during visits, some pets may be a little uneasy about new people, new surroundings and other animals.
Payment Policy
We require full payment at the time that services are rendered. For your convenience we accept Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks. We will need your social security number or driver's license number if you are paying by personal check. We do NOT offer a payment plan. Returned checks will incur a fee.
